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Turn off and then turn on. Make sure nothing else is running in the background. Make sure Windows is not updating in the background. Look at the statistics in the settings. I was getting packet loss on voice and video, took a screenshot and called my ISP and explained the problem was affecting my Zoom and my students. Jun 14,  · Internet connection unstable while using zoom Anytime Im in a zoom meeting I start getting message internet connection unstable. The screen and audio freezes up for 5 to 10 seconds then starts back. Very frustrating. I am connected to wifi. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. Sep 29,  · Ping can be used to check for packet loss. If you see any packet loss, let your ISP know. Ping is free and available on most devices such as MS Windows, Linux, iOS and Android devices. To start ping, click Windows prompt at bottom of your screen. Search for and select command prompt.